AI chatbot development for websites and WhatsApp

With Ceylond, a website chatbot costs from A$1,600£850US$1,200AED 4,000LKR 59,900 to build and from A$180£95US$129AED 450LKR 4,900 a month to run and maintain. WhatsApp chatbots start from A$2,400£1,200US$1,700AED 5,500LKR 74,900 plus message fees. Off-the-shelf platforms such as Chatbase or Tidio cost less to start, but are harder to ground in your own information and connect to your tools.

It can if it is set up carelessly. We ground chatbots in your own approved content, limit what they are allowed to answer, and route anything uncertain to a person.

Your website, WhatsApp, Facebook Messenger, Instagram direct messages and Shopify. One assistant can serve several channels from the same knowledge base.

Yes, as a separate service. This page covers text chatbots for websites, WhatsApp and social messaging. For phone calls, see our AI receptionist and voice agents page (ceylond.com/services/ai-voice-agents): it answers calls, books appointments and passes urgent calls to your team, starting with a 30-day paid pilot from A$1,900£1,000US$1,300AED 4,900LKR 449,000. A chatbot and a voice agent can share one knowledge base.

Modern language models handle Sinhala and Tamil, though quality varies by task. We test with real examples in each language before launch and set the assistant to hand over when it is unsure.

Meta sets the WhatsApp Business API cost per message, and the rate depends on the customer’s country and the message type: marketing, utility or authentication templates are charged, while replies inside the 24-hour window after a customer messages you are generally free. We pass Meta’s fees through at cost and estimate your monthly total before launch, on top of the chatbot upkeep from A$220£120US$149AED 550LKR 7,500 a month.

Yes. We build website and WhatsApp chatbots for small businesses in Australia, and clients looking for an AI chatbot development company in UK, US or UAE markets work with us the same way: remotely, with prices set in their own currency. For AI chatbot development, Dubai and other UAE businesses usually start with WhatsApp, because that is where their customers write.

A Ceylond Shopify chatbot starts from A$1,500£790US$1,100AED 3,900LKR 59,900 to build, with upkeep from A$150£85US$109AED 400LKR 4,900 a month. It answers sizing, delivery, returns and stock questions from your store’s own information, looks up order status, and hands anything unusual to your team with the conversation attached.

Our customer service chatbots have three parts: a knowledge base of your approved content, prices and policies; a large language model that writes each reply only from that content; and n8n workflows that connect bookings, orders and your CRM. Rules decide what the bot must never answer and when it hands over to a person.

Yes. Agencies resell our website, WhatsApp and Instagram chatbots under their own brand, at their own price. It is a done-for-you service rather than a white label chatbot platform or builder your team has to learn: we build, host and maintain each bot, with an NDA and a promise never to contact your clients. Wholesale rates are on the white-label page.